Last Updated: January 4, 2026
These Terms & Conditions apply to all custom-decorated, pre-decorated, and made-to-order products sold by Ricart Inc through this store and its affiliated programs.
All products sold by Ricart Inc are custom-made to order. This includes pre-decorated items, customer-designed garments, and on-demand production.
Because production may begin shortly after an order is placed, orders cannot be changed, cancelled, or exchanged once production has started.
If you believe an order was placed in error, please contact us as soon as possible. Requests received before production begins will be reviewed on a best-efforts basis and are not guaranteed.
Cancellation requests must be submitted as soon as possible.
To request a cancellation, please contact Ricart Inc using the support details below and include your order number.
📧 info@ricarts.ca
📞 [SUPPORT_PHONE]
Exchanges are not offered.
All items are custom-decorated or produced to order and cannot be exchanged for different sizes, colors, styles, or design changes.
Customers are strongly encouraged to review size charts, product descriptions, and design previews carefully before placing an order.
While exchanges are not offered for customer-requested changes, Ricart Inc fully stands behind the accuracy of its production.
If an error occurs due to human or production error, such as:
The issue will be corrected to ensure the final product matches the original order and approved details.
Corrections for verified store errors may include repair, remake, or replacement at no additional cost to the customer.
Due to the custom nature of all products, all sales are final.
If there is an issue related to manufacturing defects, decoration errors, or shipping damage, customers must notify Ricart Inc within 7 days of delivery and include:
Approved claims may result in repair, replacement, or store credit, at Ricart Inc’s discretion.
Unauthorized returns or returns for non-defective items will not be accepted.
Orders may be shipped within Canada, to the United States, or internationally where available.
Ricart Inc genuinely appreciates its customers in the United States and around the world and is committed to making international ordering and delivery as clear and smooth as possible. As international shipping requirements evolve, adjustments that improve delivery flow and clarity will be implemented where feasible.
Shipping charges cover transportation only and do not include duties, brokerage fees, tariffs, customs charges, or import taxes imposed by the destination country or courier.
By placing an order, customers acknowledge and agree that:
Refusing a shipment due to duties, tariffs, brokerage fees, or taxes does not constitute a cancellation.
Orders refused at delivery are not eligible for refund, in whole or in part.
This is especially important for shipments to the United States, where import-related fees may significantly increase the final delivered cost.
Customers are responsible for reviewing and approving all digital proofs before production begins.
Approved proofs are considered final. Changes requested after approval may result in additional costs and production delays.
Liability is strictly limited to the value of the affected portion of the order.
Ricart Inc is not liable for indirect, incidental, or consequential damages.
📧 info@ricarts.ca
📞 [SUPPORT_PHONE]
At Ricart Inc, these policies are designed to keep expectations clear, production efficient, and pricing fair. If an issue arises, it will be reviewed carefully, and reasonable solutions will be pursued in line with the original order and approved details.
